- 01 Introduction
- 02 Data Controller
- 03 Data We Collect
- 04 How We Collect Data
- 05 Purposes of Processing
- 06 Legal Basis
- 07 Data Sharing
- 08 Data Retention
- 09 Security Measures
- 10 Your Rights
- 11 Cookies
- 12 Minors
- 13 Policy Changes
- 14 Contact Us
January 1, 2026
Introduction
Welcome to the 57vcom Privacy Policy. 57vcom is the Philippines' leading online casino and sports betting platform, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and nationwide. We are committed to protecting the personal data of every user who registers, deposits, plays, or interacts with the 57vcom platform in any way.
This Privacy Policy describes how 57vcom collects, uses, stores, shares, and protects your personal information when you use our website, mobile platform, and related services. It also explains the rights you have over your personal data and how you can exercise those rights.
By accessing or using the 57vcom platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the 57vcom platform immediately.
This Privacy Policy should be read together with the 57vcom Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
Data Controller
For the purposes of applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 57vcom acts as the Personal Information Controller (PIC) with respect to the personal data of its registered users and website visitors.
As the Personal Information Controller, 57vcom determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with the Data Privacy Act of 2012 and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
For all data privacy inquiries, requests, and complaints, you may contact the 57vcom Data Protection Officer (DPO) via the support email address listed in the footer of this page.
Personal Data We Collect
57vcom collects the following categories of personal data from users of the platform. The specific data collected depends on the nature of your interaction with 57vcom — for example, a registered account holder will have more data collected than an anonymous website visitor.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (SSS, GSIS, PhilHealth, Passport, Driver's License, UMID) | Yes — for KYC |
| Contact Data | Philippine mobile number, email address, residential address | Yes — for account |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records | Yes — for payments |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, bonus usage, responsible gaming tool activations | Yes — for service |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with 57vcom | When applicable |
| Verification Documents | Scanned or photographed copies of government-issued IDs, proof of address documents, selfie verification images | Yes — for KYC |
57vcom does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for regulatory compliance purposes, such as anti-money laundering (AML) obligations. Where sensitive personal information is collected, it is processed under the applicable lawful basis and with appropriate safeguards in place.
How We Collect Your Data
57vcom collects personal data through the following channels and mechanisms:
- Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
- Automated Collection: Technical and usage data collected automatically when you access the 57vcom platform, via cookies, web beacons, server logs, and similar tracking technologies.
- Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana when you make a deposit or withdrawal.
- Identity Verification Providers: Data received from third-party KYC and identity verification service providers engaged by 57vcom to assist with age and identity verification.
- Fraud Prevention Services: Risk signals and device fingerprint data received from fraud detection and prevention service providers.
- Publicly Available Sources: In limited circumstances, 57vcom may verify information against publicly available government databases or records where permitted by applicable law.
Purposes of Processing
57vcom processes your personal data for the following specific, legitimate purposes:
5.1 Service Delivery
The primary purpose of processing your personal data is to provide you with the 57vcom gaming service — including account creation and management, processing deposits and withdrawals via GCash and other approved payment methods, delivering game content, and providing customer support.
5.2 Regulatory Compliance
57vcom is required by Philippine law to collect and process certain personal data for anti-money laundering (AML) compliance, Know Your Customer (KYC) verification, age verification (21+ requirement), and reporting obligations to relevant regulatory authorities including PAGCOR.
5.3 Responsible Gaming
Gaming activity data is processed to monitor for signs of problem gambling, enforce responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), and comply with responsible gaming obligations under applicable Philippine gaming regulations.
5.4 Marketing Communications
With your consent, 57vcom may use your contact data to send you promotional offers, bonus notifications, and platform updates via SMS, email, or in-platform notifications. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting 57vcom support.
Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), 57vcom processes your personal data on the following lawful bases:
- Contractual Necessity: Processing required to perform the contract between you and 57vcom — i.e., to provide the gaming service, process payments, and manage your account.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and NPC data privacy obligations.
- Legitimate Interests: Processing carried out for 57vcom's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Data Sharing & Third Parties
57vcom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana receive the minimum data necessary to process your deposit or withdrawal transactions.
- KYC & Identity Verification Providers: Third-party identity verification services engaged by 57vcom to assist with age and identity verification as required by Philippine gaming regulations.
- Fraud Prevention & Security Providers: Service providers that assist 57vcom in detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
- Game Content Providers: Game software providers whose titles are hosted on the 57vcom platform may receive anonymized or pseudonymized gameplay data for game performance and fairness auditing purposes.
- Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
- Legal Proceedings: Courts, law enforcement agencies, or other parties where disclosure is required by a valid court order, subpoena, or applicable law.
All third-party service providers engaged by 57vcom are contractually required to process your personal data only for the specific purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable Philippine data protection law.
Data Retention
57vcom retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / Legal obligation |
| Financial Transaction Records | 10 years from transaction date | AMLC / Tax regulations |
| KYC Verification Documents | Duration of account + 5 years after closure | PAGCOR / AML compliance |
| Gaming Activity Logs | 5 years from date of activity | Regulatory / Dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interests |
| Marketing Consent Records | Until consent withdrawn + 3 years | Legal obligation (consent records) |
| Technical / Usage Logs | 13 months from collection | Security / Analytics |
Upon expiry of the applicable retention period, 57vcom will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where anonymization is not technically feasible, the data will be securely destroyed.
Security Measures
57vcom implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 57vcom platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
- Encrypted Data Storage: Sensitive personal data, including identity documents and financial information, is stored in encrypted form using AES-256 encryption at rest.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. 57vcom staff are granted access only to the data necessary to perform their specific job functions.
- Multi-Factor Authentication: Administrative access to 57vcom's data systems requires multi-factor authentication (MFA).
- Regular Security Audits: 57vcom conducts regular internal and third-party security audits, penetration testing, and vulnerability assessments of its platform infrastructure.
- Incident Response Plan: 57vcom maintains a documented data breach incident response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, 57vcom will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected users without undue delay.
While 57vcom employs robust security measures, no digital system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your 57vcom account credentials. Never share your password with anyone, and contact 57vcom support immediately if you suspect unauthorized access to your account.
Your Data Rights
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 57vcom:
Right to Access
Request a copy of the personal data 57vcom holds about you, along with information about how it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held about you in the 57vcom system.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Restriction
Request that 57vcom restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Right to Withdraw Consent
Withdraw consent to processing at any time where processing is based on consent, without affecting the lawfulness of prior processing.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact the 57vcom Data Protection Officer via the support email address listed in the footer of this page. 57vcom will respond to all data rights requests within thirty (30) days of receipt, in accordance with the timelines prescribed by the Data Privacy Act of 2012.
Please note that certain data rights are subject to limitations under applicable law. For example, the right to erasure does not apply where 57vcom is required to retain your data to comply with AML regulations, PAGCOR licensing requirements, or other legal obligations. 57vcom will explain any applicable limitations when responding to your request.
Cookies & Tracking Technologies
57vcom uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, analyze usage patterns, and deliver relevant content. The following types of cookies are used on the 57vcom platform:
- Strictly Necessary Cookies: Essential for the operation of the 57vcom platform. These cookies enable core functions such as session management, account authentication, and security features. They cannot be disabled without affecting platform functionality.
- Performance & Analytics Cookies: Used to collect anonymized information about how users interact with the 57vcom platform, including pages visited, time spent, and error messages encountered. This data helps 57vcom improve platform performance and user experience.
- Functional Cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
- Marketing Cookies: Used, with your consent, to deliver relevant promotional content and track the effectiveness of 57vcom marketing campaigns. You may opt out of marketing cookies at any time via your browser settings or the 57vcom cookie preference center.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 57vcom platform. For more information on managing cookies in your specific browser, refer to your browser's help documentation.
Minors & Age Restriction
The 57vcom platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 57vcom does not knowingly collect personal data from individuals under the age of 21.
Age verification is conducted as part of the 57vcom registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated data will be handled in accordance with applicable law, and the matter may be referred to the relevant authorities.
If you are under 21 years of age, do not register or attempt to access the 57vcom platform. If you believe that a minor has registered on 57vcom or that 57vcom has inadvertently collected personal data from a minor, please contact the 57vcom Data Protection Officer immediately via the support email address in the footer of this page.
Changes to This Privacy Policy
57vcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made to this Privacy Policy, 57vcom will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The most current version of this Privacy Policy will always be accessible at 57vcom.app/privacy-policy. The effective date of the current version is displayed at the top of this document. Your continued use of the 57vcom platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you must cease using the 57vcom platform and may request account closure in accordance with the 57vcom Terms & Conditions.
Contact & Data Rights Requests
For all data privacy inquiries, data rights requests, or complaints regarding 57vcom's handling of your personal data, please contact the 57vcom Data Protection Officer. We aim to respond to all requests within thirty (30) days of receipt.
You may also lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights under the Data Privacy Act of 2012 have not been adequately addressed by 57vcom.
Data Protection Officer — 57vcom
Email: [email protected]
Response time: within 30 days of receipt